Support

Frequently Asked Question

Who can install the Lobbywizard system?

With some very basic computer or tablet knowledge (browse a website) and basic hand tools (screwdriver, drill) you can install this yourself. All system setup can easily be done through user web portal page. Just follow the steps in manual. The system comes with everything you need. You can speak to our customer support for help if needed. If still unsure, your IT technician , Electrician or PC professional will definitely be able to install system in a very short period of time.

Can I take the Lobbywizard system with me if I move office?

Yes. Just unplug it and install it in your new office.

What is max distance from Gateway to Smart plugs?

The Smartplugs work as a wireless “mesh” network so max distance is not from the Gateway. The max distance is based on how close a Smartplug is from another Smartplug. As with all wireless technology distance is based on signal quality so it is difficult to estimate distance since it can depend on type of walls and construction of your office. The Lobbywizard system will tell you during installation if any of your signals are weak to achieve highest reliability. The system will continuously monitor the wireless signal quality and if a problems occurs it will attempt to repair itself. If repair is unsuccessful an email alert will be sent to admin.

What is needed to install the Lobbywizard system?

Internet access is needed through a standard WiFi router/access point that also includes an Ethernet port (RJ45). The WiFi/access point router is typically already provided by your internet service provider.

One standard 110VAC power outlet close to the display location to power the system.

In each Alert Light location a 110VAC outlet is required.

Can I upload my own music to play?

Yes. You can add your own music by uploading it through your Lobbywizard secure user log-in webpage. You have 300MB of space available for music files.

You can also add a SD card to tablet for more music content to stream.

Is there a special copyright licence needed for Lobbywizard's music choice?

No. Lobbywizard has the lawful right to use all music provided in the Lobbywizard music library for commercial purpose. If you use your own music to stream, check with appropriate music license authorities for potential permissions required.

Can I change monthly subscriptions features?

Yes, You can add or subtract different options if needed through your secure log-in page

What can Video streaming be used for?

Many of our customers will stream corporate videos or use to advertise new products for clients to see that are waiting in the lobby.

Who can I call for additional questions?

Call or email our corporate office through the “Contact us” webpage.

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Feel free to ask about customizing our system to fit your exact business requirements